One page = one page of an uploaded PDF or one image file. A 12-page bank statement consumes 12 pages of quota; a single PNG receipt consumes 1. Emails and CSVs count as 1 page (matches Parseur's convention).

Yes. We hash every uploaded file with SHA-256 and cache the result in regional R2 for 30 days. If you upload the same bytes again within that window, we return the cached result for free — it doesn't count toward your monthly quota and we don't bill Stripe for it. The customer-side dashboard still shows the request for visibility.

Two cases. If the failure is on our side (LLM provider down, R2 down, our 5xx) — no quota consumed, no charge. If the failure is the LLM running but emitting JSON that doesn't pass schema validation — we still don't bill, but the event shows up in your /v1/usage dashboard so you have visibility into edge cases. Customer-fault failures (oversized file, invalid base64) also don't bill.

No. The default flow is async (POST → 202 → webhook on completion); pass `?wait=60` for synchronous mode and we block up to 60 seconds. Same per-page price either way.

API keys carry an env: `sk_eu_live_…` for production and `sk_eu_test_…` for sandbox. Test-mode keys are unlimited and free, return deterministic mock JSON, and never invoke the LLM. Use them in CI and during development without burning quota.

Yes, on every paid tier — but they're transparent and per-page. Starter €0.04, Growth €0.030, Scale €0.022. Free tier is hard-capped (no overage; we just refuse the request). Enterprise overage is volume-discounted and contractually negotiated.

Annual = 2 months free (~17% off the monthly list price). The license fee is locked for 12 months; overage still bills monthly in arrears at the locked rate. Cash flow is good for us, savings are good for you.

Upgrade is immediate and prorated. Downgrade takes effect at the start of the next billing cycle (no mid-cycle downgrade math; matches Parseur). Your usage continues against the higher tier's quota until then.

Never at signup. Free tier needs only an email and password. When you click Upgrade, Stripe Elements opens via SetupIntent and collects a card. From that moment, overage is automatically charged.

Sized to be enough for an indie developer to build a real prototype and for a fintech team to evaluate accuracy on their layouts — but small enough that production volume requires upgrading. We watch aggregate free-tier LLM spend and queue new free signups if a viral spike threatens our COGS budget. Signup-bonus credits expire after 90 days if unused.

We're a Belgian BV. Billing in EUR avoids quarterly FX-loss reconciliation, US tax-nexus exposure, and the 'is $99 = €99?' pricing-page A/B problem. We display approximate USD next to EUR for transparency. Enterprise contracts above €50K can be denominated in USD on request.

An EU key (sk_eu_…) hits eu-api.tryparsr.dev, which runs on Exoscale Zürich. Documents land in Cloudflare R2 with jurisdiction='eu'. Postgres + Stripe records are EU-hosted. A US key (sk_us_…) hits us-api.tryparsr.dev on Hetzner Ashburn with R2 location='enam'. Region binding is enforced at API-key level — we cannot accidentally cross regions.

No. Free, Starter, and Growth give you one region (your choice at signup). Scale and Enterprise give you both keys on the same org. Most teams pick one region and never touch the other.

30-day money-back guarantee on your first paid month. Standard SaaS — if it doesn't work for you, email and we'll refund. After the first month, cancellations are prorated.

Not yet. We're targeting a parsr-for-Startups program at month 6 of public availability — €5,000 in credits over 12 months for accelerator alums (YC, Antler, Techstars, EF) and pre-€5M-raised startups. Open-source maintainers and EU non-profits will get smaller programs. Email us if you'd qualify; we'll add you to the early list.

Best-effort on Free. 99.5% on Starter, Growth, and Scale. 99.9% on Enterprise (with credits for breach). Public status page at status.tryparsr.dev — no theater, real numbers.