Question 1

How is a 'page' counted?

Accepted Answer

One page = one page of an uploaded PDF or one image file. A 12-page bank statement consumes 12 pages of quota; a single PNG receipt consumes 1. Emails and CSVs count as 1 page (matches Parseur's convention). When complexity-based pricing rolls out (see below), the effective billable count can be lower or higher per page based on density — your dashboard always shows the breakdown.

Question 2

Why are some pages billed at 0.5 pages?

Accepted Answer

Complexity-based pricing (rolling out gradually). Simpler pages — short letters, single-line software invoices, sparse personal account statements — bill at 0.5x. Standard pages bill at 1.0x. Dense pages — 30+ transactions, multi-jurisdiction VAT breakdowns, handwritten notes — bill at 1.5x. Your job response includes a complexity_breakdown field showing per-page scoring; nothing is hidden. Until the rollout flag is on for your account, every page bills at 1.0x exactly as before — you'll never pay more without seeing the math.

Question 3

Are cached re-uploads free?

Accepted Answer

Yes. We hash every uploaded file with SHA-256 and cache the result in regional R2 for 30 days. If you upload the same bytes again within that window, we return the cached result for free — no quota, no Stripe charge. The dashboard still shows the request for visibility.

Question 4

What happens if a parse fails?

Accepted Answer

If the failure is on our side (LLM down, R2 down, our 5xx) — no quota, no charge. If the LLM ran but emitted JSON that didn't pass schema validation, we still don't bill — but the event shows up in /v1/usage so you have visibility. Customer-fault failures (oversized file, invalid base64) also don't bill.

Question 5

Is there a sync/async price difference?

Accepted Answer

No. Default is async (POST → 202 → webhook on completion); pass ?wait=60 for synchronous mode (we block up to 60 seconds). Same per-page price either way.

Question 6

What's a 'sandbox' / test-mode key?

Accepted Answer

API keys carry an env: sk_eu_live_… for production, sk_eu_test_… for sandbox. Test-mode keys are unlimited and free, return deterministic mock JSON, and never invoke the LLM. Use them in CI and during development without burning quota.

Question 7

Are there overage charges?

Accepted Answer

Yes, on every paid tier — but they're transparent and per-page. Starter €0.04, Growth €0.030, Scale €0.022. Free tier is hard-capped (no overage; we just refuse the request). Enterprise overage is volume-discounted and contractually negotiated.

Question 8

How does annual billing work?

Accepted Answer

Annual = 2 months free (~17% off the monthly list price). The license fee is locked for 12 months; overage still bills monthly in arrears at the locked rate.

Question 9

Can I switch plans mid-cycle?

Accepted Answer

Upgrade is immediate and prorated. Downgrade takes effect at the start of the next billing cycle (no mid-cycle downgrade math). Your usage continues against the higher tier's quota until then.

Question 10

When do you take payment information?

Accepted Answer

Never at signup. Free tier needs only an email and password. When you click Upgrade, Stripe Elements opens via SetupIntent and collects a card. From that moment, overage is automatically charged.

Question 11

Why is your free tier capped at 200/mo + 500 signup credits?

Accepted Answer

Sized to be enough for an indie developer to build a real prototype and for a fintech team to evaluate accuracy on their layouts — but small enough that production volume requires upgrading. Signup-bonus credits expire after 90 days if unused.

Question 12

Why EUR everywhere instead of local currency?

Accepted Answer

We're a Belgian BV. Billing in EUR avoids quarterly FX-loss reconciliation, US tax-nexus exposure, and the 'is $99 = €99?' pricing-page A/B problem. We display approximate USD next to EUR. Enterprise contracts above €50K can be denominated in USD on request.

Question 13

Where exactly does my data live?

Accepted Answer

An EU key (sk_eu_…) hits eu-api.tryparsr.dev, which runs on Exoscale Zürich. Documents land in Cloudflare R2 with jurisdiction='eu'. Postgres + Stripe records are EU-hosted. A US key (sk_us_…) hits us-api.tryparsr.dev on Hetzner Ashburn with R2 location='enam'. Region binding is enforced at API-key level — we cannot accidentally cross regions.

Question 14

Do I need to use both regions?

Accepted Answer

No. Free, Starter, and Growth give you one region (your choice at signup). Scale and Enterprise give you both keys on the same org. Most teams pick one region and never touch the other.

Question 15

Is there a refund policy?

Accepted Answer

30-day money-back guarantee on your first paid month. Standard SaaS — if it doesn't work for you, email and we'll refund. After the first month, cancellations are prorated.

Question 16

Do you do startup credits?

Accepted Answer

Not yet. We're targeting a parsr-for-Startups program at month 6 of public availability — €5,000 in credits over 12 months for accelerator alums (YC, Antler, Techstars, EF) and pre-€5M-raised startups. Email us if you'd qualify.

Question 17

What's the SLA?

Accepted Answer

Best-effort on Free. 99.5% on Starter, Growth, and Scale. 99.9% on Enterprise (with credits for breach). Public status page at status.tryparsr.dev — no theater, real numbers.

Feature	Free	Starter	Growth	Scale	Enterprise
Volume
Pages / month	200	1,000	5,000	25,000	Custom
Signup credits	+500	—	—	—	—
Overage / page	Hard cap	€0.040	€0.030	€0.022	Custom
Daily page cap	1,000	—	—	—	—
API
All document types (bank, payslip, brokerage)	✓	✓	✓	✓	✓
Async + 60s sync mode	✓	✓	✓	✓	✓
HMAC-signed webhooks (6 retries)	✓	✓	✓	✓	✓
Idempotency-Key (24h)	✓	✓	✓	✓	✓
Cached re-uploads free	✓	✓	✓	✓	✓
Sandbox / test-mode keys	✓	✓	✓	✓	✓
MCP server	✓	✓	✓	✓	✓
Rate limit	60 req/min	120 req/min	600 req/min	3,000 req/min	Custom
Regions & data
Region binding (EU / US keys)	✓	✓	✓	✓	✓
EU + US keys on the same org	—	—	✓	✓	✓
Custom retention window	—	✓	✓	✓	✓
ZDR (zero-data-retention)	—	—	—	✓	✓
Private region	—	—	—	—	✓
Support & contracts
Email support	—	48h	24h	4h priority	Dedicated
Slack Connect	—	—	✓	✓	✓
DPA on signup	—	—	✓	✓	✓
SOC 2 letter on request	—	—	—	✓	✓
Custom MSA / DPA	—	—	—	—	✓
Uptime SLA	best effort	99.5%	99.5%	99.5%	99.9%

At volume	Starter	Growth	Scale
1,000 pages	€0.029	€0.099 (4k unused)	€0.399 (24k unused)
5,000 pages	€0.038 (overage)	€0.020	€0.080 (20k unused)
25,000 pages	€0.040 (overage)	€0.028 (overage)	€0.016
100,000 pages	Talk to us	€0.029 (overage)	€0.020 (overage)

Vendor	Entry price	Effective €/page	Free tier	EU residency
parsr	€29 / mo	€0.020 (Growth) · €0.016 (Scale)	200 / mo + 500 signup credits	Default — Exoscale Zürich, R2 EU
Mindee	€44 / mo	€0.035 – €0.05	200 pages, 14-day trial	Pro tier+ (€179 / mo)	See /vs →
DocuPipe	$99 / mo	$0.024 – $0.24 (3 cr/page)	100 / mo + 300 signup	—
Reducto	Free up to 15K credits	$0.015 – $0.045	15,000 lifetime credits	Growth tier (custom)	See /vs →
Parseur	$39 / mo	$0.03 – $0.10	20 / mo perpetual	—

Linear pricing. No quotes.

Free

Starter

Growth

Scale

Enterprise

The same engine ships in every tier

What you get at every tier

Pick the tier that matches your volume

The honest version of the comparison table

Sixteen questions, no corporate hedging

Higher volume? Private region?